Troubleshooting Ledger Setup – Common Fixes from Ledger.com/start

Are you setting up your Ledger device but running into issues? Don't worry—Ledger.com/start provides not just installation guidance but also answers to common problems. Here are some quick fixes for a smooth setup experience.

Issue #1: Device Not Recognized

Fix:

• Make sure you’re using the original USB cable
• Try a different USB port or computer
• Restart both your Ledger and PC
• Use only the official Ledger Live app from Ledger.com/start

Issue #2: Stuck at “Genuine Check”

Fix:

• Ensure your device firmware is up to date
• Try a different USB port
• Make sure your computer’s firewall isn’t blocking Ledger Live

Issue #3: Can’t Add Crypto Accounts

Fix:

• Make sure the corresponding app (e.g., Bitcoin, Ethereum) is installed on your Ledger device
• Open the app on the device when prompted
• Restart Ledger Live if syncing issues occur

Issue #4: PIN or Recovery Phrase Confusion

Fix:

• Ledger never stores or knows your PIN or recovery phrase
• If you lose your recovery phrase, you must reset and generate a new one (your old wallet will be lost)
• Never enter your phrase on any website, app, or keyboard—only on the Ledger device

Bonus Tip: Use Ledger Support

From Ledger.com/start, you can:

• Access the Ledger Help Center
• Check FAQs
• Submit support tickets
• Read official guides

Conclusion

If something goes wrong during setup, Ledger.com/start has your back. Most issues are simple to fix with the right steps. Just remember—always go to the official source, and you’ll be managing your crypto confidently in no time.